REFUND POLICY
We’re confident you’ll love your purchase.
We’d be happy to replace or refund, partially or fully based on issue, on Hair Care Products and The Elite Pro|Turbo Lite Professional Hair Dryer orders that are incorrect or defective within 5 days after the order has been received.
Please note that this excludes Hair Extensions Purchased from Calvaniece Mason Hair Brands Co. all hair extensions sales are final and are non-refundable.
To report defective/incorrect items, simply submit your return request here http://calvaniecemason7y.returnscenter.com
please upload photos of the damages/package contents with the original packaging and shipping box along with your order #. this is a necessary step for our claims process.
Otherwise, all sales are final on all purchases from Calvaniece Mason Hair Brands Co.
All orders for in-stock merchandise placed on weekdays are usually processed within three (3) business day for shipment. although we do our best, Calvaniece Mason Hair Brands Co cannot guarantee any specific processing time, and processing times may vary in the event of natural disaster, inclement weather, or peak periods.
If your order is processed after 2 pm eastern standard time, it may be picked up by one of our carriers on the next business day.
Please note due to high volumes during a sale period, or high demand, orders may take 5+ business days to be fulfilled.
We ship orders Monday - Fridays and we are closed on Saturday + Sunday. Please note that processing time does not include the shipping timeframe. If you select an expedited shipping method, that time starts once the order is shipped, not when the order is placed.
If your order is missing or lost, your first step would be to contact your mail carrier. Also, if you live in an apartment community, please double check your leasing/mail office to see if the package was delivered there. Once packages have been turned over to the carrier, we only have access to the same delivery information that you see on your end.
Please contact us no later than 5 days from your order date to notify us of the package in transit, otherwise your order will be forfeited.
Calvaniece Mason Hair Brand Co. is not responsible for stolen packages delivered by our mail carrier. Please choose a secure location to have your package delivered. Alternatively, once your order has been shipped, you can re-route the package to the carrier's (fedex/usps) nearest location to you and pick up from there. You can do so by creating a free account on the carrier's website.
If you need to update or cancel your order, please email us at info@calvaniecemason.com as soon as possible. our fulfillment department processes all orders expeditiously. Once orders are fulfilled and shipped, they cannot be changed/canceled.
Note promotional offers cannot be applied to previously placed orders or to orders placed after the expiration date of the promotion. We reserve the right to cancel any order due to unauthorized, altered or ineligible use of an offer and to modify or cancel any promotion due to system error or unforeseen problems. Ongoing offers are subject to change without notice. other restrictions may apply.
Where does Calvaniece Mason Hair Brands Co.™ ship?
Calvaniece Mason Hair Brands Co.™ currently ships domestically within the U.S. only, including Alaska, Hawaii, Puerto Rico and the other U.S. territories..
Calvaniece Mason Hair Brands Co.™ domestic orders shipped to personal or business addresses do not require a signature for delivery unless specifically requested.
We strive for Calvaniece Mason Hair Brands Co™ to become a global endeavor. tag us #cmhairbrands with where you live!
SHIPPING RESTRICTIONS
Certain destinations are only serviced by select shipping methods. depending on the shipping address you specify, you will only be offered shipping method options that are valid for that address type.
USPS packages showing delivered, but not received.
it is not unusual for the USPS to mark packages as delivered prior to actual delivery. We understand that this can be frustrating, however your first step would be to contact your mail carrier and/or local post office to assist in locating your package.
Packages returned to us for incorrect address or marked undeliverable.
If a package is returned as undeliverable, you will be issued a refund minus shipping charges and a 20% restocking fee unless other arrangements are made and agreed upon by us.
If a package is returned as because an incorrect address was entered, we may attempt to reach out and obtain the corrected address. You will be responsible for the reshipment fee of your item at the whole rate of the carrier, unless other arrangements are made and agreed upon by us.
Your order status can be viewed on the account page (if you have one set up). Your status begins to update when your payment is received for your order and subsequent updates once your order ships. updates are tracked and sent per below:
Order Confirmation - sent when the customer places an order.
Order Fulfilled - sent when we mark the order as fulfilled and ship with one of our carriers.
Order Shipped - sent when our carrier has picked up the item and began scanning for tracking purposes. Please note orders are picked up daily and are not always scanned right away by the carrier, this does not mean your order is not in the delivery process. Sometimes these notifications all come on the same day.
Order Delivered - sent when an order with a tracking number gets delivered to your destination.
Please Note: if you receive a delivery notification but have not received your package, please contact the carrier (first) right away and initiate an investigation with them directly. next, email us at info@calvaniecemason.com with your claim # for our team to follow up.
We will ship orders to the address you submit to us. Please ensure the address is correct or email us at info@calvaniecemason.com to update. We will not be responsible for missing or misdirected packages that was delivered to the address provided.
Calvaniece Mason Hair Brands Co. is not liable for stolen packages once delivered. Please make sure your packages are shipped to a secure location or utilize our carrier's local office for pickup.
apo/fpo military addresses
Your order will ship via the united states postal service (USPS) priority service.